LogMeIn and TeamViewer are both online systems, allowing computer users to access other computers remotely. LogMeIn offers a basic free version, or a pro version for $69.95. TeamViewer is free to non-commercial users, and costs $749 for commercial use.
edit Products and Editions
TeamViewer comes in various different editions for PC and Mac. The full version allows users to establish connections as well as wait for incoming connections, while the QuickSupport version runs without installation so users can receive support. TeamViewer Host allows for 24/7 access to remote computers, including the ability to log in and out and reboot remotely, and is designed for server maintenance and home-office access. QuickJoin allows customers to participate in online presentations, and TeamViewer Manager is a tool designed administrators to log and report the functionality of connections. Finally, TeamViewer Portable is designed to run from a USB stick or a CD, allowing for portability.
LogMeIn offers a wide range of different products. For support purposes, LogMeIn Rescue allows users to remotely support PCs, Macs and smartphones without any pre-installed software, while LogMeIn Central is a web-based management console that manages remote access and VPN. LogMeIn also has three editions for remote access: the free version, the pro version, and Ignition, which offers one-click remote access to Windows PCs. It also offers Cubby, a cloud data service, and join.me, which provides instant screen scaring. Finally, LogMeIn offers Hamachi, which extends LAN-like network connectivity to distributed teams, Backup, which allows secure, remote backup to storage devices, and Remotely Anywhere, which allows administration from anywhere.
Watch a 5 minute demo on how to use LogMeIn:
A similar demo on using TeamViewer:
LogMeIn allows users to access, manage and support computers remotely. It offers many different products with different features, including both a free and paid version for personal use. The free version allows for remote control of a desktop from another computer or mobile device, and to remotely start a sleeping computer. It also allows screen blanking, clipboard sync, keyboard mapping, and multi-monitor support, as well as saving passwords in LogMeIn Central. The Pro version does this as well, and also include HD video quality, remote-to-local printing, desktop sharing, file sharing, integration with Cloud, remote sound, drag and drop file transfer, and background login.
TeamViewer allows users to offer other computers remote support, as well as offering remote administration and remote access to other computers. It also allows user to hold online meetings with up to 25 participants. Non-commercial use is free. Other features include the ability to invite colleagues to remote control sessions, or to hand over the session completely, to comment on sessions, e.g. for billing purposes, to share computer groups and contacts lists with colleagues, sound and video recording of sessions, remote sound and video, remote account login, and automatic logout after the end of the remote session.
edit Mobile Apps
LogMeIn has mobile apps for iPad/iPhone and Android. The iOS app is free, and allows remote control, remote app access, HD quality images, file management, cloud integration, email attachments and photo management. The Android version costs $29.99 and allows for remote access, remote app access, and remote sound.
TeamViewer offers apps for Android, iPhone, iPod Touch, iPad and Windows 8. These are all free to download and use, and allow mobile access to an office desktop, including its documents and applications, and let users remotely administer unattended computers, such as servers.
The paid version of LogMeIn costs $69.99 annually. The iPhone app which used to cost $29.99 is now free for all iOS.
TeamViewer is free for all non-commercial users. For commercial users, the iPhone app costs $99.99, and desktop apps start at $749.
LogMeIn has no restrictions on the number of host computers or remote devices, in either free or pro version. However, it only allows one connection at a time.
TeamViewer only allows one connection at a time with the free version, or three with the business version.
LogMeIn is used by both individual PC users and large companies, including BestBuy, HSBC and Roys-Royce.
Users should be careful when allowing someone else remote access of their computer through LogMeIn or TeamViewer, as that individual can access any files as though they were sitting at the computer themselves.
edit Security Features
LogMeIn uses 256-bit SSL encryption for all connections. The user logs in using an email address and password, and can select additional verification steps, such as one-time-use codes from a pre-printed sheet, or from emails. When logging in from a new remote location, users can authenticate either using a personal password of an RSA SecurID two-factor authenticator.
TeamViewer secures connections using 1024-bit RSA key exchange and 256-bit AES session encoding.